LEGALS
Accreditation
Whitehouse Institute Pty Ltd ABN 49 122 953 557 is a national provider of higher education and training, and trades under the name Whitehouse Institute of Design, Australia - TEQSA Provider No: PRV12065
The Institute's registration details and accredited courses for higher education are also included on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS). The Institute is approved to deliver the accredited Master of Design and Bachelor of Design with specialisations in Fashion Design, Interior Design and Creative Direction & Styling to domestic and overseas students at both the Melbourne and Sydney Campuses. The registration details are included in the TEQSA National Register.
Whitehouse Institute of Design, Australia is an accredited Higher Education Provider (HEP) by the Tertiary Education Quality Standards Agency (TEQSA). TEQSA is the Regulator for Higher Education, appointed under the Tertiary Education Quality and Standards Agency Act 2011 to accredit HE providers and universities throughout Australia. As part of this accreditation, Whitehouse Institute of Design, Australia maintains compliance with and improves the quality of its courses following the Higher Education Standards Framework (Threshold Standards) 2015.Whitehouse Institute of Design, Australia is authorised to issue HE qualifications in line with the Australian Qualifications Framework (AQF).
Courses offered to overseas students. Whitehouse Institute of Design, Australia is bound by the provisions of the ESOS Act 2000 and National Code 2007. Whitehouse Institute of Design, Australia staff are familiar with the relevant aspects of Whitehouse Institute of Design, Australia obligations to provide quality courses and protect student rights.
The Whitehouse Institute of Design is also a Registered Training Organisation Provider No: 91319 and its vocational courses are accredited by the Australian Skills Quality Authority (ASQA). See National Training Register for approved Vocational courses.
The Whitehouse Institute also offers non accredited short courses as an introductory to the areas of specialisation within the Bachelor of Design.
The following approvals have been granted by the relevant approval body:
HIGHER EDUCATION
CRICOS Provider Code: 02863C
VOCATIONAL EDUCATION
RTO (TGA) Provider Code: 91319
Legislation
The Australian Qualifications Framework (AQF) publication provides the complete set of AQF policices and procedures and information about the governing and monitering arrangements for the AQF. View the publication by following the link below.
Child protection legislation and regulations protect children in both NSW and Victoria from sexual or physical harm by ensuring that people who work with or care for them are subject to screening processes. View the legislation, regulations and information relating to working with children checks by following the links below:
The Standards for Registered Training Organisations 2015 form part of the VET Quality Framework. The national standards are used by VET regulators to protect the interests of all students undertaking vocational education and training in Australia. The standards guide nationally consistent, high-quality training and assessment services in the VET system. The Standards can be viewed from the following link:
The National Vocational Education and training Regulatory Act 2011 provides for national consistency in regulation of the VET sector, using a standards-based quality framework and a risk-based approach. It aims to promote quality, flexibility and innovation in VET; Australia’s reputation for VET locally and overseas and a VET system that meets Australia’s social and economic needs. It also aims to protect students undertaking or proposing o undertake vocational education and training in Australia and to ensure access to accurate information regarding the quality of vocational education and training. View the Act at the following link:
The Work Health and Safety Act 2011 is NSW legislation that provides for a balanced and nationally consistent framework to secure the health and safety of workers and workplaces. In Victoria, workplace health and safety is governed by a system of laws, regulations and compliance codes which set out the responsibilities of employers and workers to ensure that safety is maintained at work. Legislation can be accessed by going to the following links:
Statement of Tuition Assurance
INTRODUCTION
- This statement sets out the arrangements for tuition assurance that will apply from 1 July 2023 and Whitehouse Institute of Design, Australia’s obligations from that date.
- Tuition assurance protects students if a course of study provided by an approved HELP provider such as Whitehouse Institute of Design, Australia, ceases to be provided after it starts but before it is completed.
- As an approved higher education provider under the Higher Education Support Act 2003, Whitehouse Institute Pty Ltd, trading as Whitehouse Institute of Design, Australia ABN: 49 122 953 557 ACN: 122 953 557 must meet the tuition assurance requirements or be exempt from those requirements.
- If any changes occur to the proposed arrangements outlined below, a revised statement will be provided on Whitehouse Institute of Design, Australia’s website and advised to all students that have enrolled in the intervening period.
What happens if Whitehouse Institute of Design, Australia ceases to provide a course of study?
INFORMATION FOR AFFECTED STUDENTS
Whitehouse Institute of Design, Australia will notify affected students in writing that a course of study is no longer provided within two business days after Whitehouse Institute of Design, Australia ceases to provide the course.
As soon as practicable, Whitehouse Institute of Design, Australia will also update its website to reflect that the course is no longer being delivered and to give students information about the tuition assurance arrangements.
Affected students may choose either course assurance arrangements OR apply to Whitehouse Institute of Design, Australia for a re-credit of their tuition fees balance.
COURSE ASSURANCE
If Whitehouse ceases to teach your course, or closes, Whitehouse will assist you to continue your studies in a suitable replacement course with a replacement provider, if one is available.
Replacement courses must meet the following requirements:
- the course must lead to the same or comparable qualification as the original course;
- the mode of delivery of the replacement course must be the same as or, with the student’s consent, similar to the mode of delivery of the original course;
- the location where the replacement course is primarily delivered must be reasonable, having regard to the costs of, and the time required for, a student’s travel; and
- the student will not incur additional fees that are unreasonable and will be able to attend the replacement course without unreasonable impacts on the student’s prior commitments.
Affected students will be offered a replacement course and may seek a review about whether the course offered to them meets the requirements for replacement courses.
A student who accepts the replacement course offered will not be required to pay the second provider for the replacement components of the replacement course.
However, the fees payable for the remainder of the replacement course may be different from the fees payable for the original course.
The student will also receive course credits for parts of the original course successfully completed by the student, as evidenced by a copy of a result notice and/or statement of attainment or other Australian Qualifications Framework certification document issued by the course provider or an authorised issuing organisation in accordance with the Australian Qualifications Framework.
Each affected student will have a period of six (6) months in which to accept the replacement course offer. That period may be extended in circumstances that justify an extension.
If an affected student enrols in a course that is not a replacement course, the student may be required to pay additional tuition fees and might not receive the course credits they would otherwise have received.
RE-CREDIT OF TUITION FEES BALANCE – UNCONDITIONAL BANK GUARANTEE
Where a student chooses the option to have the balance of their tuition fees for the affected parts of the original course re-credited, Whitehouse has established an Unconditional Bank Guarantee covering prepaid fees to meet the tuition assurance requirements.
Whitehouse Institute of Design, Australia will consider students’ applications as soon as practicable and notify them of the decision about the application, together with a statement of reasons for the decision. If an application for a re-credit is accepted, the amount re-credited will be equal to the amount of HELP assistance received by the student for the affected units of study.
DOCUMENTATION AND RECORD KEEPING
Students need to retain and submit evidence of their learning such as course / subject outlines, assessments, result notices / transcripts or statements of attainment that they receive from their education provider.
For further information
https://www.education.gov.au/tps
Higher Education
https://docs.education.gov.au/tps/higher-education-providers
Vocational Education and Training
https://www.employment.gov.au/tps/vsl-education-providers
Whitehouse Institute of Design, Australia
study@whitehouse-design.edu.au
1300 551 433
Website Disclaimer
This website gives general information that was correct at the date of publication. However, Whitehouse Institute of Design Australia reserves the right to restructure or discontinue any course or studies within any course and to alter any procedure, regulation or fee at any time without notice.
Whitehouse Institute of Design Australia is not responsible for the contents of any off site information. Please read this page in full before continuing.
Offensive Material
The Australian Broadcasting Services Amendment (Online Services) Act sets out a formal procedure to be followed when material published on a web site is deemed offensive. Consistent with this, Whitehouse Institute of Design Australia will follow procedure for the removal of material found to be offensive by the Australian Broadcasting Authority (ABA).
Any complaints relating to material believed to be offensive by a user of this site may be directed to the Australian Broadcasting Authority, (toll free telephone 1800 226 667), who if satisfied the material is offensive, will issue a Take Down Notice to the Institute.
Independently of the above process, any viewer of this web site who encounters material that they regard as offensive is invited to bring it to the attention of the Web Content Manager. If it is agreed that the material is offensive it will be removed.
Copyright Notice
The contents of this site are copyright © Whitehouse Institute of Design Australia with the exception of any external documents herein referenced.
You may access and display these pages on a computer or a monitor and print out for your own personal use any whole page or pages in this web site. All other use, copying or reproduction of any part of this web site is prohibited. Without limiting this notice, no part of this web site may be reproduced on any other Internet site
Privacy Statement
The information supplied by you is required by Whitehouse Institute Pty Ltd. to manage your application, potential enrolment and to inform you of relevant news and events. The information supplied will be held by Student Administration.
Please note that failure to supply any part of the information may result in Whitehouse not being able to properly assess your application. You may not receive relevant information and correspondence important to your application and/or studies. Misleading, incomplete or false information may result in the cancellation of your application or subsequent enrolment. Whitehouse reserves the right to verify academic qualifications as supplied by you in your Application for Enrolment to the Whitehouse Institute of Design, Australia. No personal information will be given to a third party without your consent, except where required by law.
On occasion, and as required by law, Whitehouse Institute Pty Ltd. may be required to disclose the personal information of students, staff and clients to outside organisations, providing such organisations are aware of our published Privacy Policy and agree to comply. This includes accounting auditors and lawyers, Government and regulatory authorities such as The Commonwealth Department of Education, ATO (Australian Taxation Office), ASQA (Australian Skills Quality Authority), TESQA (Tertiary Education, Quality Standards Agency) and IMMI (Department of Immigration and Citizenship).
Accreditation
Whitehouse Institute of Design, Australia is a private higher education provider registered by the Tertiary Education Quality and Standards Agency (TEQSA). Whitehouse is approved to deliver the accredited Bachelor of Design with specialisations in Fashion Design, Interior Design and Styling & Creative Direction to local and overseas students in Victoria and New South Wales. The registration details are included in the TESQA National Register. TESQA Provider No: PRV12065.
The following approval has been granted for international student study in higher education by the relevant approval body:
CRICOS Provider Code: 02863C
BDes CRICOS Course Code: 085283C
Admission Disclaimer
Whitehouse Institute Pty Ltd. trading as Whitehouse Institute of Design Australia reserves the right not to admit students who, in its view, are unlikely to be able to meet the academic, creative, technical, and linguistic or workplace health and safety requirements of its courses. All courses offered by Whitehouse Institute are subject to minimum numbers.
Cancellation and Refund Policy
By accepting a place in any one of the Whitehouse Institute’s courses, the student enters into an agreement to study a course for the expected published duration of the enrolled program of study – their enrolment then is bound by the terms and conditions of the Cancellation and Refund Policy. Download a copy of the Cancellation and Refund Policy.
Tuition Assurance
Whitehouse has met the tuition assurance requirements of the Higher Education Support Act (HESA) as a member of the Australian Council for Private Education and Training (ACPET). Whitehouse is compliant with the requirements as set out in the ESOS Act. For further information, contact Whitehouse. Click here to read the Tuition Assurance Statement in full.
Whitehouse Institute Pty Ltd. trading as Whitehouse Institute of Design Australia reserves the right not to admit students who, in its view, are unlikely to be able to meet the academic, creative, technical, and linguistic or workplace health and safety requirements of its courses. All courses offered by Whitehouse Institute are subject to minimum numbers.
Policies & Procedures
Please refer to the website for further information on Policies and Procedures governing the Whitehouse Institute.
The purpose of this statement is to let users of this web site know what information is collected about them when they visit this site and how this information is used.
Security of Information
Whilst our internal network and databases are protected from unauthorised access using current technologies and strict password policies there are inherent risks associated with the transmission of information via the internet. For those who do not wish to use electronic means of communication, you may telephone or write directly to the Institute using these contact details.
Data sent across the internet is typically visible to observers and to prevent unauthorised access to information which should be private, data needs to be encrypted before being sent.
When purchasing from Whitehouse Institute of Design, Australia on this website your financial details are passed through a secure server using 128-bit SSL encryption. SSL is a commonly used encryption protocol supported by most modern browsers and we encrypt any credit card information you enter on our site before passing it our payment provider.
Our payments are processed by ANZ's eGate secure payment gateway. Your complete credit card number is masked as you enter it and it can never be viewed or stored by us. Your details are submitted directly to the payment gateway and all payments are fully automated with an immediate response from the bank.
As a Level 1 service provider ANZ eGate is required to remain PCI DSS compliant at all times, undertaking yearly audits and quarterly network scans from an external Qualified Security Assessor to ensure compliance is maintained. ANZ eGate's current PCI DSS compliance certificate is available on request. If you have any questions regarding our security policy, please contact us via our contact page or at enquiry@whitehouse-design.edu.au.
Personal Information
We will record your e-mail address if you send us a message, however, it will only be used for the purpose for which you have provided it and will not be added to a mailing list unless you have provided it in order to subscribe to a mailing list provided via this site.
Should you choose to send us a completed electronic form that includes your personal details, we do collect personally identifiable information, such as name, address, telephone, email address and other details. Any personal information submitted will be used to better understand your needs. We may contact you from time to time regarding news about our services and promotions that may be of interest to you.
The information collected will be used only for the purpose for which you have provided it and will not be disclosed without your consent, except where authorised or required by law. Should you wish to opt-out from our mailing list, please contact the Institute by email or write requesting your personal details be deleted.
The Delivery Policy should be read in association with the Refund Policy.
Courses may be delivered face to face, online and may include some independent study with the contact hours and delivery location dependent on the course enrolled in and as advised in the current relevant course information material which is subject to change from time to time.
Whitehouse Institute of Design, Australia will upon receipt of an online payment issue an acknowledgement of the payment via the client’s email address.
This acknowledgement will include:
- Company name, address and ABN
- Date and amount paid
- Specify if the payment is in full or a deposit
- Reference to the Refund Policy with a URL link to the policy via our website.
- Details of the components of the sale, eg tuition, materials
- A short description of the service to be delivered
- A URL link to the detailed service description
- A statement on course start date and location
- A Whitehouse Institute contact officer’s name.
The client will be issued with an online receipt.
The Institute undertakes to deliver all components of the educational service as described and by a suitably qualified educator.
Where applicable Qualifications will be awarded upon successful completion of accredited courses once endorsed by the Academic Board and the Board of Governors.
Where applicable Certificates of Completion will be awarded upon successful completion of the course once verified by the Course Manager.
Commencement of a course Is subject to a minimum number of enrolments. Should a course not run a full refund will be issued within 30 days.
Enrolments into a bachelor degree level course are subject to the Institute’s satisfaction that the course Admission Requirements has been met. Refer to the Institute’s website for more information.
International student enrolments into a bachelor degree level course are subject to the Institute’s satisfaction that the course Admission Requirements for international students has been met. Refer to the Institute’s website for more information. If a student visa is rejected by DIAC (Department Immigration and Citizenship) all paid tuition fees and overseas student health cover fees will be refunded in full upon proof of visa rejection. The enrolment fee and any other associated government fees and charges are not refundable if a visa is rejected.
For more information about FEE-HELP, please read the FEE-HELP Information Booklet available from Whitehouse or visit the Australian Government Going to Uni website www.goingtouni.gov.au
Late enrolment into a Bachelor level degree will be at the discretion of the Whitehouse Institute. Students may be admitted up to four weeks after the course has commenced. A late enrolment penalty fee of $200 applies.
Enrolments into any of the VET programs are subject to the Institute’s satisfaction that the course Admission Requirements, as published in the relevant current course information guides, has been met. Refer to the Institute’s website for more information.
Art kits and other physical goods ordered online will be available for collection from the Institute, at the campus that a student has enrolled in, at the commencement of studies.
The purpose of the Cancellation and Refund Policy is to outline the Cancellation of Enrolment policy for the Whitehouse Institute Pty Ltd trading as the Whitehouse Institute of Design, Australia hereafter referred to as the Whitehouse Institute. View the policy by following the below link.
FEE-HELP is a government loan scheme that helps eligible Australian fee-paying students (full-time or part-time) pay their tuition fees.
FEE-HELP can cover all or part of your tuition fees. The Australian Government pays the amount of the loan direct to Whitehouse. You’ll make repayments on your loan through the Australian Taxation Office (ATO) whenever your income is above the threshold, or you can make voluntary repayment to ATO at any time.
FEE-HELP is an INTEREST FREE LOAN that helps eligible fee paying students pay their tuition fees.
The Government’s Study Assist website provides more information about FEE-HELP.